Mobile Associate - Retail Sales, Bilingual Preferred
Company: T-Mobile
Location: Oakland
Posted on: November 1, 2024
Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts
to bring the T-Mobile brand to life. They're brand ambassadors who
build energy and excitement around our products and services. They
are passionate about the connected world and thrive in a fast-paced
environment, where technology innovations, customer needs, and the
Retail experience are continuously evolving. They immerse
themselves in significant connections with our customers, and their
ability to build new and deepen existing relationships is unmatched
across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions.
This role is a learning role, where new associates are working with
their team and proactively building skills and proficiencies, in
preparation for the next level up as a Mobile Expert. As a Mobile
Associate, you will be required to successfully complete new
employee training.Job Responsibilities:
- Builds proficiency related to serving and selling to our
customers, while providing a world-class customer experience and
building loyalty by:--- Helping customers pick up right where they
left off in their shopping journey, whether online, through
Customer Care or in-store.--- Exploring individual needs and
providing hands-on demonstrations of the latest and greatest
technology in-store.--- Side-by-side selling to find personalized
solutions beyond the bare-bones device and service plan that keep
our customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT
devices.--- Approaching service and sales needs with composure,
integrity and compassion.
- Becomes skilled with and consistently uses digital tools in
interactions and onboarding to actively demonstrate:--- How our
ever-expanding coverage stacks up in our customer's neighborhood,
providing them with a lightning fast LTE network--- Why T-Mobile
plans and services will let our customers live unlimited, feel the
love, stay connected and go further.--- Completes training on
T-Mobile in-store experience, new skills and processes, knowledge
of systems and reference resources.--- Makes the most of their time
on shift, consistently seeking out information between customers,
learning about innovations in wireless and technology.
- Establishes relationships with and partners with T-Mobile
employees across channels, including business and customer service
to:--- Collectively own the customer experience and resolve issues,
creating a seamless, run-around-free environment.--- Successfully
identify and handoff small business leads.--- Support team
initiatives and create an inclusive environment
- Education:
- High School Diploma/GED (Required)
- Work Experience:
- 6 months of customer service and/or sales experience, Retail
environment preferred. (Required)
- Knowledge, Skills and Abilities:
- Passionate customer advocate with the desire to be yourself
when connecting and having fun doing it! (Required)
- Competitive drive and proven ability to succeed in a fast-paced
sales environment. (Required)
- Willingness to work alongside peers and store leaders, learning
and sharing ideas, while serving customers and providing
resolutions to issues. (Required)
- Effective at balancing customer needs and performance goals.
(Required)
- Licenses and Certifications:* At least 18 years of age* Legally
authorized to work in the United StatesTravel:Travel Required
(Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety
Sensitive Position (Yes/No):NoWithin the first 90 days working at
T-Mobile, Mobile Associates receive on-the-job training and are
eligible for incentive pay while completing training milestones.
Once completed, Mobile Associates promote to the Mobile Expert role
and become eligible for an annualized incentive target of
$18,000/year. Actual incentives vary based on performance and
full-time status. All employees at T-Mobile, are guaranteed to earn
$20/hour inclusive of base pay and incentives. And since we are ALL
owners, EVERY employee at T-Mobile is eligible for an Annual Stock
Grant.At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out .Never stop growing!As
part of the T-Mobile team, you know the Un-carrier doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Newark , Mobile Associate - Retail Sales, Bilingual Preferred, Other , Oakland, California
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