JR. PRODUCT MANAGER, END TO END CUSTOMER JOURNEY

Company: Software Guidance & Assistance
Location: San Francisco
Posted on: October 20, 2024

Job Description:

Software Guidance & Assistance, Inc., (SGA), is searching for a Jr. Product Manager, End to End Customer Journey for a contract assignment with one of our premier SaaS clients in San Francisco, CA. We are looking for someone to help us define the future of customer product experiences across our Digital Media portfolio. In this meaningful role, you will engage with cross-functional teams across every step in the customer journey working to ensure we launch new products with best-in-class experiences while also driving improvement to existing ones among our biggest flagship products.Our team needs someone that is passionate about building delightful customer-centric experiences enabling us to continue delivering on our brand promise, creativity for all. Help us become the best in the industry at end-to-end customer journey management. Responsibilities :

• Support development of key personas and customer journeys by mapping flows and diagnosing performance issues.
• Assist in journey mapping and benchmarking internal and external workflows to identify best practices.
• Gather and analyze data to determine the size and impact of journey changes.
• Collaborate with design teams to obtain and integrate the latest designs.
• Conduct research and gather data from various sources to support senior product managers in decision-making.
• Facilitate discussions with cross-functional teams to develop solutions and drive action across the organization. Required Skills :
  • Strong analytical skills with the ability to gather and interpret data from multiple sources.
  • Excellent collaboration skills and the ability to work effectively with cross-functional teams.
  • Basic understanding of creative/design tools and processes. Experience with Figma and Adobe creative tools a plus.
  • Strong communication and presentation abilities.
  • A proactive and detail-oriented approach to work. 1-3 years of experience in related field. SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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