Operations Property & Lease Compliance Manager, NA

Company: Vantage Data Centers
Location: Santa Clara
Posted on: October 19, 2024

Job Description:

About Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.Vantage - NA Business OperationsAs a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electivity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities.Position OverviewThis role can be based in any of our US locations: Denver, CO; Atlanta, GA; Phoenix, AZ; Santa Clara, CA; or Ashburn, VA.Vantage is looking for a detail-oriented Operations & Lease Compliance Manager to support the NA Operations team. you will be responsible for overseeing the operational aspects of our owned properties in the NA portfolio to ensure permitting and licensing compliance; managing, filing, and reviewing customer contractual documentation and communications; identifying, communicating, and auditing compliance against contractual deliverables; and collaborating with the Global team to optimize the processes and tools utilized. This role requires a detail-oriented professional with a strong legal and data center operations background that combines a deep understanding of customer relationship management and standards related to data center operations.Essential Job Functions

• Lease Management
  • Maintain a comprehensive database of all data center contractual documentation, agreements, amendments, communications and other associated documentation.
  • Review and understand customer contractual agreements to identify and track all relevant requirements related to the data center facilities.
  • Ensure accurate and up-to-date records of customer contractual terms, financial obligations, deliverables, allocation & usage, billing, reporting, and compliance obligations.
  • Collaborate with technical teams to ensure our data center operations comply with, including but not limited to, power usage, maintenance, reporting, environmental controls, and security provisions.
  • Analyze financial aspects of data center lease agreements, including rent revenue escalations, operating expenses, taxes, insurance and other financial components; ensuring all billable items are tracked and recorded within the Accounting organization.
  • Provide visibility to the SLA obligations and provide support to review and evaluate potential SLA violations and SLA credits.
    • Compliance
      • Create and manage and customer contractual deliverables audit process to ensure VDC is meeting all customer legal requirements and adjust as necessary when the business model changes.
      • Monitor compliance with contractual obligations, including but not limited to space and power commitments, service level agreements (SLAs), and security protocols.
      • Conduct regular audits to ensure adherence to lease terms and conditions.
      • Ensure compliance with relevant regulations such as SSAE, HIPAA, and GDPR pertaining to data center documentation.
      • Proactively address any deviations or performance issues to maintain compliance and customer satisfaction.
      • Generate regular reports on data center lease compliance, performance metrics, and variances.
      • Prepare regular reports detailing lease compliance status, milestones achieved, and any outstanding issues or concerns.
      • Provide clear and actionable insights management based on data analysis.
      • Collaboration with Stakeholders
        • Work closely with cross-functional teams, including Site Ops, IT, Customer Experience, Legal, Sales, and Finance & Accounting to address and resolve contractual-related issues.
        • Engage with the TAM team and Site Ops to facilitate effective communication and collaboration with all lease activities and progress.
        • Hold lease debrief meetings with relevant stakeholders to overview the contractual commitments for new and amended leases.
        • Process Improvement
          • Identify opportunities to enhance the Property management and Customer Contractual process and implement improvements.
          • Develop and conduct training programs for relevant teams to ensure understanding and compliance with lease-related policies and procedures.
          • Research, support and implement AI and Software to support tracking, translation, redaction, extraction, and filing of lease requirements and deliverables for cross-functional teams.
          • Site Readiness
            • Partner with Site Deployment to ensure site readiness according to the lease requirements.
            • Coordinate with construction teams and vendors to meet construction date requirements and milestones.
            • Maintain accurate documentation related to site readiness assessments, including early access documentation and approvals.
            • Track progress and ensure timely completion of site readiness tasks to meet project deadlines.
            • Property Management Functions
              • Perform property management support for NA Preconstruction/Operational Facilities
              • Support Business licensing and permitting activities for all operational data centers
              • Partner with the New Site Development and Site Selection teams for property management needs
              • Additional duties as assigned by ManagementJob Requirements
                • Bachelor's degree in business administration, Finance, Law, or related field: advanced degree or relevant certifications is a plus.
                • 7+ years of lease administration law experience, preferably in a data center or a technology-driven environment.
                • Strong understanding of lease agreements, commercial real estate principles, and accounting standards.
                • Effective communication and interpersonal skills.
                • Demonstrate a serious commitment to accuracy and quality while meeting multiple goals or deadlines; be proactive, work well under pressure, and lead cross-functional teams without direct authority.
                • Ability to prioritize tasks and manage multiple projects simultaneously.
                • Excellent analytical, organizational, problem-solving, and project management skills.
                • Familiarity with data center operations, including power and cooling requirements, security protocols, and industry certifications.
                • Must have advanced proficiency in Microsoft Word, Excel, Outlook, and SharePoint.
                • Ability to keep information confidential and communicate sensitive information to appropriate teams.Physical Demands and Special RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.Additional Details
                  • Salary Range: $140,000-160,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
                  • This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
                  • Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.#LI-SG1#LI-HybridWe operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.Vantage Data Centers is an Equal Opportunity EmployerVantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

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